30-Day Guarantee
Returns & Refunds
Not happy? Return your Cerebro Scan within 30 days for a full refund. No questions asked.
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30-day window
Return any time within 30 days of delivery.
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Full refund
100% of what you paid, back to your original payment method.
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Return shipping
We'll email you a prepaid returns label.
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Fast processing
Refunds processed within 3–5 working days of receiving the return.
💡 Where to find your serial number
Your serial number is printed on the back of the tin that the USB stick comes in (e.g. CS-0001). You can also find it by plugging in the USB and opening Cerebro Scan — the serial number appears in the top-right corner of the dashboard. If you can't find it, include your order number instead and we'll look it up.